Our SPOC is located in Prague, Czech Republic, in a secure and reliable data center, available on a 24/7/365 basis. SPOC is serviced by 20 English speaking network operation specialists all year round. Our engineers will be available to you via telephone, e-mail or video-call and all of this is recorded through our specially developed Trouble-ticket system. The trouble-tickets will be available to each customer.
The following services are included in this scope:
- 24/7/365 cover
- Receipt calls, record and track
- Dispatch first line personnel
- 15 min reaction time