SITEL International FLM Service is a service based company operating in the telecommunications networks sector and is situated in Czech republic, Prague. Unlike other companies who operate only locally SITEL International Services has at its disposal a wide range of own certified engineers that can be dispatched and provide services to customers in Central Europe and other proven sub-contractors in the Balkan area.

SITEL Group FLM Services divides its services into two main categories, which can be used for each provided service:

  • Scheduled/ preventive maintenance
  • Emergency 24/7/365 maintenance

Services provided by SITEL Group FLM Services:

First Line Maintenance

  • FLM on optical fiber networks
  • FLM on active equipment (DWDM, SDH, IP)

Remote Hands and Eyes Service

  • Customer Provisioning Service
  • Installation Service

Single Point of Contact