Our SPOC is located in Prague, Czech Republic, in a secure and reliable data center, available on a 24/7/365 basis. SPOC is serviced by 20 English speaking network operation specialists all year round. Our engineers will be available to you via telephone, e-mail or video-call and all of this is recorded through our specially developed Trouble-ticket system. The trouble-tickets will be available to each customer.

The following services are included in this scope:

  • 24/7/365 cover
  • Receipt calls, record and track
  • Dispatch first line personnel
  • Trouble-ticket
  • 15 min reaction  time